Q: Why are there two halves to my prescription?

A: Each time you obtain your repeat prescription, you will notice it has two halves. One half is the prescription you give to your chemist to obtain your medicines. The other half is a repeat request slip, which you should tear off and keep in a safe place. The repeat request slip is for your own use only. It lists all the medicines you are authorised to obtain on repeat prescription.

Q: How do I use my repeat request slip?

A: Tick the medicines you need on the repeat request slip, and cross off the ones you do not need. Bring or post the form to the surgery (enclose a SAE if you would like us to post the prescription back to you). If you want to fax a request to the surgery, please make sure the repeat request slip is clear enough to fax. If the printing is too faint, clearly write or type the name of each medicine you require as well as your name, address and date of birth.

Q: What if I lose my medicines repeat request slip?

A: There are blank repeat request slips available in the surgery. On one of these slips, write down the full name of each medicine you require, as well as your name, address, date of birth and contact telephone number. This helps us distinguish between patients with similar names. If you have lost your slip, please call reception and request a copy of your slip.

Q: Can I request a repeat prescription by telephone?

A: No. You need to bring, post or fax a prescription request to the surgery. This is to ensure that no mistakes are made with your request, and to keep the phone line clear for other calls. Taking repeat prescription requests over the phone prevents more urgent requests from getting through.