We are committed to enhancing your experience at the surgery, and we require your feedback to enable us to achieve our aim.
We have established a Patient Participation Group, which is your opportunity to tell us how we are doing and to make suggestions for improvement. The group meets about 4 times a year to discuss what is happening, not only in the practice, but also in the wider community.
Every year, the practice asks patients to participate in a Patient Satisfaction Survey, which asks for your feedback. The group meets to discuss the results of this survey, to make suggestions for improvement, and to discuss the best way(s) to use any freed-up resources. A summary of the results put forward by the group are published in the practice newsletter "Park News and Views." The contribution of the group is greatly valued and your involvement can be fulfilling and empowering for you.
If you would like to contribute to the group, we invite you to volunteer and get involved. You will not be committed to attend every meeting, and we will try to organise the times that will best suit the majority of the group. The date and time of the next meeting is set at end of the previous one so that you will be able to arrange it around your other commitments.
If you would like more information, or would like to join the Patient Participation Group, please contact the Practice Manager or use our feedback form. Provide us with your name and details and we will get back to you.
We also have representatives on the Practice Based Commissioning Group. This is a group of like-minded patients who care about the quality, type and level of services provided in their GP’s surgery, and the standard of care offered in secondary healthcare (hospitals, clinics etc). They meet on a regular basis with the people who commission these services to discuss what is available and to suggest improvements and additions.
The group is part of what is known as the Wandle Cluster, which consists of 22 practices, each of which has put forward two patients to participate. Four members of the group attend the Commissioning Board meetings and put forward suggestions on the group’s behalf. They also provide feedback on what is happening at that level.
The patient representatives on the commissioning group are also members of our Patient Participation Group. One of our patient representatives on the Practice Based Commissioning Group is the chairman of the group. For more information, please click here.
Below is a list of what has been achieved by direct involvement of Practice Based Commissioning Groups:
Weight Management Services
This is a Wandsworth wide service aimed at improving the obesity issue in the area. Patients now have access to specialist dietetic help, with weight loss and peer support through shape-up groups. This was initiated by the Wandle Cluster and put into effect in conjunction with Battersea.
Community Diabetes Services
We have successfully bid for the addition of five specialist diabetes nurses to cover the Wandsworth area. This means that a much more direct and specialist service is being offered on a consistent basis throughout the borough. Wandle Cluster initiated.
Community Phlebotomy Services
These services have been offered as a choice to Wandle Cluster patients and means patients can have blood samples taken for tests at their GP's surgery instead of having to attend hospital or clinics. This service initially ran as a pilot scheme, and we have since successfully bid to have this adopted throughout Wandsworth. Wandle Cluster initiated.
Community Anti-coagulation Services
Patients needing Wafarin therapy can now attend their GP's surgery for checking and dosing (instead of having to make hospital appointments). This was initiated in Battersea and rolled out in Wandle (only available in 4 Wandle practices).
Community Methotrexate Services
Patients with Rheumatoid Arthritis and who are stable on their methotrexate medicines can now be monitored in their GP’s surgery (rather than attending hospital). Wandle Cluster initiated.
ECG Services in Practices
Patients can now have ECG’s done at their GP’s practice (rather than attend hospital or clinic). Wandle Cluster initiated.
Spirometry Services in Practices
Again, this is a service now being offered in the GP’s surgery rather than in secondary care.
"As well as getting the inside information on what is available in my area, it gives me a great opportunity to give something back to the community, whether it’s my time or championing causes such as men’s issues and diabetes. I have found it interesting, helpful, and frustrating at times and I have also found it quite empowering. Knowing that a small group of like-minded, dedicated people have been able to achieve so much for the community in the last 12 months certainly gives me a feeling of success."
